Refund policy
Refund & Return Policy
At Safina Society, each item is made to order specifically for you. Because of this, we do not accept returns for change of mind or buyer’s remorse.
We offer the following support options:
Damaged, Defective, or Incorrect Items
We accept return requests within 30 days of delivery if your item arrives:
• Damaged
• Defective
• Incorrect (wrong item sent)
To request a replacement or refund, please email website@safinasociety.org within 30 days of receiving your order and include:
• Your order number
• A brief description of the issue
• Clear photos showing the problem
If approved, we will issue a replacement or refund at no additional cost to you.
Items sent back without prior approval will not be accepted.
Sizing Issues
Please review our sizing charts carefully before placing your order.
If your item does not fit, we do not offer refunds. However, we may offer store credit at our discretion once the item is returned in unworn, unused condition with original packaging.
Return shipping costs for sizing issues are the responsibility of the customer.
Store credit will be issued once the returned item is received and inspected.
Exchanges
Because our products are made to order, we do not offer direct exchanges. If you need a different size, you may use store credit (if approved) to place a new order.
European Union 14-Day Cooling Off Period
For orders shipped to the European Union, customers may cancel or return their order within 14 days of delivery. Items must be unused, unworn, and in original condition. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Processing
Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your financial institution.